ALL YOU NEED TO KNOW
Livestock: We use Royal Mail as our chosen courier for all our live stock. They accept animals with their special next day delivery method. All our boxes are clearly labelled live animals for extra protection. The £8.80 cost covers this shipment method & is charged by Royal Mail (we are not able to adjust this cost). The method "Next Day Delivery" is from when the Royal Mail has hold of the parcel, this does not include our processing time which could take anything from 2-7 business days*.
Dry Stock: Our stock is sent with Royal Mail or Hermes. The delivery method does not include our processing time.
Once the courier has hold of the parcels, there is nothing we can do/change. If any package arrives damaged or broken you can contact us to let us know and we can help you claim from the courier company.
*Subject to change at any time without notice.