I would like to take this opportunity to thank all you amazing customers for the support during this strange, uncertain time. As most of you may be aware we are business as usual.
Order delays -
Due to the high demand with orders there will be a delay of upto 5-7 business days, with processing each order. This will not be the case for every order however there is currently just one member of staff working (myself) & importing stock is takin a little longer than usual.
Royal Mail delay -
The Royal Mail no longer guarantees next day delivery to be on time. This is obviously a great concern to us however we are yet to have an issue regarding postage. Please be patient and respect the service from the wonderful workers at the Royal Mail as they are trying their best to cope with the demand.
Dead on arrival -
On the rare occasion that an invertebrate arrives dead to you, our DoA procedure remains the same for the time being. You will be fully refunded the cost of the invertebrate or have the invertebrate replaced (stock dependant).
Our give back -
We are proud to have given back to our local community. Last week Cameron (Business Owner) kindly donated over £200 worth (Retail value) of education books to Ysgol Y Felin. The children love the books, and they are also linked to their school curriculu.
Ordered from us before?
Please could you post your review on our FaceBook page to help us grow! We really do read and take in every single review! Please also share your photos of your insects! We adore seeing updates and photos!
Thank you all so much for the support! I cant wait to pack your orders. Stay safe & Stay home!